Congratulations on your purchase of a Thomas & Thomas fly rod. Every new graphite and fiberglass rod bought from an Authorized T&T dealer is guaranteed for the life of the original owner. To take advantage of our warranty, please register your rod within 30 days of purchase by taking a moment to complete the form at the bottom of this page, or by completing the card you received with your rod and mailing it to:
Thomas & Thomas
627 Barton Road
Greenfield, MA 01301
For your convenience, the completed warranty card can also be photographed or scanned and emailed to firstname.lastname@example.org
T&T RETURN POLICY
Accessories and apparel purchased from Thomas & Thomas can be exchanged, returned for store credit or a refund within 30 days of purchase. Graphite and fiberglass rods can be returned within 14 days of purchase. The product must be in new, unused condition suitable for resale, and include original packaging. Please call Thomas & Thomas customer service at (413) 475-3840 for return authorization and instructions. Please note that we can not accept returns of custom orders on rods.
Upon receipt of a completed warranty card or online registration, Thomas & Thomas warrants its graphite and fiberglass fly rods against breakage due to defects in materials, manufacturing or workmanship for the life of the original purchaser as long as he/she retains ownership of the rod, ordinary wear and tear excepted. This warranty shall be effective if the rod is purchased from an authorized Thomas & Thomas dealer and the original warranty card or a facsimile thereof is delivered to Thomas & Thomas within 30 days of purchase.
Blanks are also covered by the warranty under the same conditions, though no registration is required. Service is limited to replacement of blank section(s) only, Thomas & Thomas will not build-out the part.
This warranty is limited to the repair or replacement of the rod or blank. Every Thomas & Thomas fly rod is carefully inspected prior to shipment. However, if any defect in workmanship should appear, simply send the rod or blank to Thomas & Thomas and it will be repaired or replaced.
A return shipping, handling and mailing insurance charge will be applied to repairs. Warranty does not cover lost sections or lost rods. Original owner is responsible for the cost of sending in the rod to be repaired, with tracking and insurance coverage recommended. Materials and color may vary from those used on the original rod (for example, in the event that the model is no longer in production).
This warranty does not cover damage caused by use of the rod for other than its intended purpose, intentional breakage, or abuse or neglect in the rod's use, transport or storage. It does not include damage caused by others through attempted modifications or customization of the finished rod, or damage caused by others during assembly of a blank into a finished rod. If a rod or blank needs to be repaired or replaced as a result of damage caused by actions or conditions excluded from warranty coverage, Thomas & Thomas can repair or replace it at a reasonable charge. In no event does Thomas & Thomas accept or assume any responsibility or liability for incidental or consequential damages related to or arising from ownership or use of the rod or blank.